FAQs

Are all medicines available at malaysiameds.com safe?

Yes, all medicines available at malaysiameds.com are 100% safe and original. Our online drug store obtains medicines directly from manufacturers and certified distributors.

Does Malaysiameds deliver medicines all over Malaysia?

Yes, currently, our services are available all over Malaysia.

How can I check the status of my medicine order?

Go to the My Order section and check out the status of my product in the portal.

Have you owned a license to sell medicines online?

Yes, our online pharmacy has obtained a license to sell prescription medications only all over Malaysia.

How can I place an order for my product online?

First of all, you have to log in with your phone number, or you need to register in the portal to create an account. Then you need to mention your details such as Name, Email address, and Mobile number simultaneously. When an account has been created, you need to access the medications, enter the categories listed, and include them in your cart. After such a process, you must upload a prescription copy when ordering prescription medicines. After your order completes, you have to mention your delivery address. At the same time, choose the right payment mode. If you want, then opt for Cash on Delivery. When the Order has been placed so, the delivery of products can be done and sent to your address.

Does malaysiameds.com take any professional charge on prescription medication orders?

No, malaysiameds.com doesn’t take any professional charge on your prescription medicine order.

What are the hours of working?

Our online portal is accessible 24/7, and also you can call us throughout the day from Monday to Friday 9 a.m. to 8 p.m. (IST), and Saturday to Sunday  9:00 AM – 12:00 PM (IST).

How can I save more money at malaysiameds.com?

Our online pharmacy offers many attractive discounts on various medicines. However, apart from this, we have various coupon offers; you can use our coupon codes and save money on buying medicines at very cheaper rates following coupon codes.

Can I contact pharmacists online at malaysiameds.com?

Yes, our helpline desk is open 24/7, so you can reach us anytime on malaysiameds.com, and we will come back to you within 24 hours.

What is the return policy at malaysiameds.com?

We don’t accept returns of any product once it has reached you. But if there any disagreement so, you can contact our helpline number and talk to our customer care representative.

Are there any hidden charges at malaysiameds.com?

No, there are no hidden charges for any product or service. On the other hand, the charges are incorporated into the customer before the completion of the Order.

How is my Order packaged?

We offer the best-possible proper care in your order packaging and utilize the latest delivery/packing materials anticipated for packing products. Our products have sealed all deliveries firmly and modestly before packing for consignment.

What happens if I don’t obtain my Order?

If you did not get your Order within the exact timeframe for ordering your products, you might speak to a customer care executive, and we can re-deliver the product at cost-effective prices. All our consignments generally reach our customers in a limited time. However, it will take a little time for packages to get shipped. If we cannot re-deliver your product successfully, we can get a refund for your payment.

How can I cancel my Order?

You can visit a section called the My Orders option on the website, choose the personal Order, and click to Cancel Order. We facilitate cancellation options until the time product is delivered.

Is it possible to cancel my product after it has been charged?

Yes, just visit the My Orders section in the portal, choose the particular Order, and go to Cancel Order. After that, the cancellation option is available until the time product is delivered. We will refund the full payment.

Can I change my shipping address after I order my products?

No, we don’t facilitate any change to the delivery address after my product has been placed an order. Finally, you may cancel the product if necessary, and you can place a new order again.

How will my product be delivered?

Our delivery agents will deliver your product to your specified location within 48 hours or 2 to 3 days maximum.                                                                                                                                                                                                                                                                 

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